Frequently Asked Questions

Q: I haven't received my order yet, where can I track it?

All orders are sent via Royal Mail 1st Class Tracked, which can be tracked on www.royalmail.com/track-your-item  

 

Q: How long does it take to process my order?

We aim to process all orders within 1-2 working days. 

 

Q: Do you ship internationally?

Yes we do, international shipping costs £10. All international orders are sent via Royal Mail International Tracked service.

 

Q: What type of jewellery do you sell?

All our jewellery is made from either Sterling Silver .925 or stainless steel. Our gold plated pieces are plated with either 14K or 18K real Gold. Our jewellery is extremely durable and highly resistant to tarnish.

 

Q: Do you accept returns?

Unfortunately we do not accept returns. All sales are final unless a mistake was made on our part.

 

Q: How can I contact customer service?

For any enquires please contact customer services via our 'Contact Us' page or send us an email at info@preciouspiecesldn.com